Refund policy

1. When you can get a full refund

In short: Double charges, gifts that didn't open because of us, and change-of-mind within 7 days if the recipient hasn't opened it yet.

• You were charged twice for the same gift.
• You paid, but the gift didn't open because of a problem on our side, and we couldn't fix it within 3 days of you telling us.
• You ask within 7 days of paying and the recipient hasn't opened the gift yet.

2. When we can't give a refund

In short: Once the recipient has opened the gift, or the plan has run its full length, the plan has done its job.

• The recipient has already opened the gift.
• The plan has run its full length.
• The gift was removed for breaking our Terms of use.

3. Upgrades and extensions

In short: The same rules apply, for the amount you paid for the upgrade or extension.

Upgrades and extensions follow the same rules as a first plan, for the amount you paid for them. If a full refund of a first plan is approved, any upgrade or extension on that gift is refunded too.

4. How to ask

In short: Email madewithjustbecause@gmail.com with the email you paid with and the gift's link. We reply within 3 working days.

Email madewithjustbecause@gmail.com with the email address you paid with and the gift's link. Tell us briefly what happened. We reply within 3 working days.

Approved refunds go back to the way you paid, through PayMongo. They usually arrive within 5 to 10 working days, depending on your bank or e-wallet. When a full refund is made, the gift's plan ends and the gift stops opening.

5. Your rights

In short: This policy adds to your rights under Philippine consumer law. It doesn't take any away.

Nothing in this policy limits rights you have under the Consumer Act of the Philippines.